After a hurricane, if a pre-agreed payment is due on your policy, you don’t need to make a claim. We will send you the money that you are due automatically, directly to your bank account. As long as you have submitted your bank account details on our secure portal you don’t need to do a thing or wait or worry that your payment might not be issued.
If you have previously entered your bank details to our secure portal, we will SMS you to let you know the money has been sent. It may take a short time for the funds to arrive in your bank account, depending on your country and your bank's processing time.
If you have not yet entered your bank details to our secure portal and you are you will be send reminders by both SMS and email asking you to enter your bank details before the funds can be released. Once we have your bank details the funds will be sent in the above way.
The Policyholder’s name should be the same as the account holder’s name for the Bank account used to receive your Pre-Agreed Payout. If these differ there may be a delay in payment of the claim.
We really recommend you enter your bank account details on Yokahu's secure portal as early as possible so that you don't have to worry about doing so in the event of a hurricane hitting.